Sometimes a card can't be issued even after your KYC passes. This happens when our partners' banks flag something during their own internal checks. When it does, your card status changes to "Failed."
We email about this at your contact address to let you know. From there you have two options: redo KYC with different documents and photos, or get a refund for the issuance fee.
If you don't reply with preffered option within 7 days, we refund the issuance fee automatically.